Check-in time is after 15:00. Early check-in depends on the availability of accommodation. In the case that there are accommodation units available, we will be happy to provide you with an earlier check-in.

Check-out time is by 11:00. A later check-out is possible at an extra charge, depending on the availability of accommodation.

Our prices vary depending on the date of your stay and the availability of the accommodation property. The price indicated next to the offer ("price from") is the lowest available price in the period of validity of the selected offer.

Our prices are subject to change depending on the period of stay and availability of accommodation. All prices are available on our website www.remisens.com or on request from our Reservation Centre. Unfortunately, we do not have an annual price list, but we guarantee the lowest online price.

A change in the dates can affect the price.

A parking space cannot be reserved. Availability can only be checked at check-in at the hotel. If parking spaces are available, please pick up the parking card at the hotel reception.

7. What is the parking fee at the hotel?

Parking fees depend on the hotel where you wish to stay. At the Metropol, Albatros, and Epidaurus hotels, parking is free throughout the year. At other properties, parking is charged as follows: in May and October 10.00 EUR per day per vehicle, and from June to September 20.00 EUR per day per vehicle. In all of our hotels, parking space is upon availability.

Our hotels in Cavtat do not have a garage but offer open-air parking. The hotels in Portorož have a garage. Access to the garage is possible for vehicles with a maximum total height of 1.85 meters.

Unfortunately, it is not possible to book a certain accommodation unit (room number). However, we guarantee that you will get the exact category of accommodation unit that you have booked. If you have any special wishes concerning your accommodation, we will be happy to note and meet them if possible.

We currently do not offer transfer service. In order to arrange a transfer to the hotel, please contact the local taxi service or the local tourist office.

Reservations can be confirmed by entering your credit card details or by paying an advance as a guarantee of arrival.

You can confirm your reservation with Visa and Mastercard cards. We do not accept American Express, Visa Electron, Diners Club cards, or debit cards.

You can pay in cash or with certain credit and debit cards. Payment in installments is not possible.

Pets are allowed in all of our hotels with an additional fee. The price includes (depending on availability) a food and water bowl, as well as a blanket.

In all our accommodation properties in Croatia and Slovenia, payment is made at reception in euro.

Hotel apartments do not have a kitchen.

Discounts or free stays for children depend on the property and valid offer. A registration fee, insurance and tourist tax (which is calculated in accordance with legal provisions) must be paid for every child.

You can cancel your reservation in accordance with the cancellation terms. The cancellation and payment terms are elements of the reservation confirmation. In the case of regular terms, a reservation can be cancelled free of charge up to 48 hours prior to arrival, no later than 14:00 (CET). Terms may vary depending on the type of offer and the price list. Therefore, we kindly ask you to pay attention to the terms and conditions when making your booking. In the case of non-refundable reservations, payment is made at the moment of booking and later cancellations or changes of dates are not possible. You can check the cancellation terms on the reservation confirmation. We advise you read them carefully because cancellation terms may vary depending on specific price lists, discounts and special offers.

Visit www.remisens.com and click on 'Reservations'. Choose your desired destination or hotel, dates of arrival and departure, and the number of adults (the number of children can be selected in the next step). Then follow the steps as displayed on the screen. After successfully completing your reservation, you will receive an e-mail confirming your reservation.

Accommodation prices can be found by selecting your desired hotel and dates on our website at www.remisens.com or by sending an inquiry to reservations@remisens.com. For all questions, including information about accommodation prices, please call +385 20 350 555 for accommodation facilities in destination Dubrovnik, or +386 59 368 889 for accommodation facilities in destination Portorož.

After selecting the hotel and dates at www.remisens.com, you'll find a detailed description of what is included in the price of the selected service and accommodation unit. A detailed description is also included in the reservation confirmation e-mail that you receive after completing your reservation.

The tourist tax is included in the total accommodation price for reservations made through our website or via our agents at the reservation center. The amount of the tourist tax depends on the season and destination.

Your credit card is used as a guarantee of arrival. In case of no show or untimely cancellation of your reservation, your credit card will be charged in accordance with the cancellation or non-arrival terms. If you have chosen one of our non-refundable offers (Pay in Advance and Save, Hot Deal, Stay Longer - Pay Less), your credit card will be charged for the entire amount when making the reservation.

Please check once again if all the data from your credit card have been correctly entered, and check the type of credit card. We accept only VISA, and MASTERCARD.

After clicking 'Confirm', you will receive an e-mail confirmation of your reservation. Please check your spam mailbox as well. If you haven't received the confirmation, you can check the status of your reservation by calling Remisens Reservation Centre on +385 20 350 555 for accommodation facilities in destination Dubrovnik, or +386 59 368 889 for accommodation facilities in Portorož, or by sending an e-mail to reservations@remisens.com.

Hotel reception is available to you 24 hours a day. It is not necessary to announce a late arrival.

You can change or cancel your reservation by entering your e-mail address and reservation number here. For more information, please contact Remisens Reservation Centre by calling +385 20 350 555 for accommodation facilities in destination Dubrovnik, or +386 59 368 889 for accommodation facilities in Portorož, or by sending an e-mail to reservations@remisens.com.

If you book online, the cancellation terms are displayed when selecting the price list. Cancellation terms are also included in the confirmation of your reservation.

If you don't own a credit card, you can book your room by calling our Reservation Centre on +385 20 350 555 for accommodation facilities in destination Dubrovnik, or +386 59 368 889 for accommodation facilities in Portorož, or by sending an e-mail to reservations@remisens.com.

Depending on the hotel you stay at, you may be able to use the pools. Some hotels have indoor and outdoor pools, while others have only outdoor pools. The water temperature in heated pools ranges from 26 to 32°C.

The availability of beach towels depends on the hotel you choose for your stay. Beach towels are available at the Albatros and Epidaurus hotels (with a mandatory deposit). Hotel Metropol, Anex Casa Rosa, Bel Moretto, and hotel Lucija do not offer beach towels.

Bathrobes and slippers are available in the rooms of Hotel Metropol. In the Anexes Casa Rosa and Bel Moretto, bathrobes and slippers are available to guests upon request and subject to availability. At the Lucija, Albatros, and Epidaurus hotels, bathrobes and slippers are not available to guests